Basic Requirement:
- Strong communication & interpersonal skills (Fluent inEnglish, Kannada and Hindi)
- Work experience in related Industry preferred
- Two wheeler a must for commute
Responsibilities and Duties:
- Maintaining branch reporting time
- Monitoring the reporting time of the delivery executivesand receptionist
- Assigning Delivery routes to the delivery staff andensuring all shipments our Delivered and Pickedupontime
- Ensuring Small parcels and documents received inbranchas per SLA from the operations HUB
- Ensures the branch receptionist performs their roles andresponsibilities daily
- Weekly inspection of delivery routes to ensure deliveryteam conducts their activities as per SLA Cross check holding shipments and validate the updations Cross check return consignments and validatetheupdations
- Customer relationship management with all existingclients on a weekly basis
- Ensuring credit collections as per SLAand escalationtothe Credit collection department regarding anypendingpayments from the customers
- Ensuring customer satisfaction and resolvinganycomplaints
- Assigning Pick up schedule and ensuring the same is doneon a daily basis
- Collection of customer database on a weekly basis andsend it to the sales department
- Approaching potentials leads, attending appointments, pitching all the services and conversion to achieve branchturnover target
- Ensuring the branch staff are in professional attire
- Ensuring all outgoing shipments are sorted and sent ontime to the Operations sector wise (Ex: BLR, MAA, BOM) Maintaining Accounting copies as per destinationandweight
- Audit report to be maintained
- Cross check Cash collection statements
- Coordination regarding vehicle reporting and departuretime
- Ensuring smooth branch administration
- Daily upkeep of company assets
